The e-mail delivery platform for developers

Got any questions? E-mail us on team@appmail.io, or call us on +44 (0)330 229 0220

Menu
Choose A Subject

Terms & Conditions

Last updated on November 02, 2016 09:16

The Service

AppMail is a service operated by aTech Media Limited, a UK registered company (5523199). Registered at Unit 9 Winchester Place, North Street, Poole, Dorset. BH15 1NX.

AppMail is an e-mail platform for incoming & outgoing. The service is provided on an "as is" and "as available" basis.

General Terms

  • Messages sent through AppMail must only be transactional e-mails. Bulk mail is not permitted to be sent through AppMail mail servers at this time. If you are unsure if your message is bulk mail, please contact us before sending it.
  • AppMail may not be used to simply proxy the contents of a web form to an e-mail address. These forms tend to attract high volumes of spam which would be passed through our service to users who may mark it as spam in their inbox which is undesirable for us in order to maintain reputation.
  • You must be 13 years of age or over to use AppMail.
  • You must be human. Accounts registered automatically by bots, scripts or otherwise will be terminated without notice.
  • Your account information must be up-to-date at all times. This includes your e-mail address as well any other information gathered during the signup process.
  • You understand and will not hold aTech Media Limited responsible for any loss or damage incurred to you or your business by using AppMail. This includes, but not limited to, loss of profits, goodwill, data or other intangible losses.
  • aTech Media Limited does not guarantee the service will meet your requirements, be available 100% of the time or be bug free.
  • You are responsible for ensuring your login information is kept secure. Support is only provided to account holders and is only available by email and by telephone to paying customers.
  • One person may not maintain more than one user account.
  • We reserve the right to remove any information which we consider to be unlawful, offensive, threatening, libellous, defamatory, pornographic or otherwise objectionable.
  • We reserve the right to remove any information which violates the intellectual property of a third party.
  • You may not use your account to send unsolicited e-mails or messages.
  • Uploading of viruses to our service is forbidden and will result in the file being removed and possible account termination. However, we are sympathetic to users who upload an infected file by accident and will do our best to assist in these situations.
  • aTech Media Limited's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall be limited to the amount of revenue received by aTech Media Limited from the customer in the month previous to the month in which the liability was incurred, but in no event shall exceed £500 for any one event or series of events.
  • The failure of aTech Media Limited to enforce any right or provision of these terms & conditions shall not constitute a waiver of such right or provision. The terms and conditions constitutes the entire agreement between you and aTech Media Limited and govern your use of AppMail, superseding any prior agreements between you and aTech Media Limited (including, but not limited to, any prior version of the terms and conditions).
  • These terms & conditions shall be governed by and construed in accordance with English law. Both parties agree that the courts of England are to have non-exclusive jurisdiction to settle any disputes which may arise in connection with the terms & conditions.
  • aTech Media Limited reserve the right to change these terms & conditions at any time.

The AppMail interface and system is copyright © aTech Media Limited. All Rights Reserved.

You may not copy or duplicate any part of the interface or use the CSS documents or JavaScript files in another application.

All account information entered or uploaded into your account is owned by you and/or your company. This includes all repositories which are stored within AppMail.

General pricing terms

  • aTech Media Limited reserve the right to change pricing at any time. Notice of this shall be provided on the AppMail website and the blog.
  • Some payments are subject to value added tax. Customers outside the EU do not pay VAT. All UK customers and customers in the EU, will have VAT added to any invoices.
  • You can delete your organization at any time by selecting 'Delete Organization'. This is the only acceptable way to cancel an organization, we cannot accept cancellation requests by phone or e-mail for security reasons.
  • Invoices can be downloaded and printed at any time through the AppMail web interface.
  • Issuing a chargeback against any payments taken by us will result in an immediate account suspension or cancellation.

Payment terms for credits

  • E-Mail credits are bought and added to your organization immediately. There will be no refunds for any unused credits.

Payment terms for premium servers

  • The recurring service is billed in advance on a monthly, quarterly or annual basis and is non-refundable. There will be no refunds for unused services or account downgrades.
  • Premium mail servers will be suspended if payment is not made within two days of the renewal date. Servers may be cancelled and all data removed from our systems if payment has not been received within of 90 days of expiry.
  • Once a premium server has been cancelled you will not be charged again.
  • We generate full VAT invoice automatically on your renewal date. We will also attempt to debit the credit/debit card you have on your account. If payment fails, we will notify you by email and your account may be suspended pending a successful payment.

Refund policy

We do not a offer refunds on any of our payments (unless it is our mistake). You pay for what you use, you can cancel, upgrade or downgrade at any time. In exceptional circumstances, refunds are given at the discretion of the management.